Effective Date: April 17, 2009
ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in cloud-based recurring revenue management solutions. The company helps Clients drive growth and build long-standing relationships across the Client’s lifecycle with the industry's most comprehensive data management, analytics, and automation and services capabilities. Through Renew OnDemand®, Scout® and proven services (collectively “Services”), SREV delivers higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability.
Safe Harbor Certification and Processing of EU Data
SREV complies with the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks and adheres to the Safe Harbor privacy principles relating to data protection. SREV will handle personal information of employees, consumers, Clients, investors, and government officials that SREV receives from the European Economic Area in accordance with the Safe Harbor Principles. Information on both Safe Harbors may be found at http://www.export.gov/safeharbor/.
Collection and Use of Client Data
All such information is and will remain the Client’s property, and will be treated by SREV as proprietary and confidential information of each Client, respectively. As such, and subject to the remainder of this paragraph, SREV will not disclose such information to any third party, unless specifically and rightfully instructed or directed to do so by the Client. SREV will not review, share, disclose, distribute, print, or reference any such information except as requested or directed by the Client or as may be required by law. Individual customer records may at times be viewed or accessed only for the purpose of resolving a problem, addressing a support issue, fulfilling a billing requirement, or as may be required by law. Clients are responsible for maintaining the confidentiality and security of their usernames and passwords to log into their accounts. SREV may store and process personal information in the United States or any other country in which SREV maintains facilities.
Cookies and Clear GIFs (applicable to Scout® Products and Services)
Visitors have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but individuals can usually modify browser settings to decline cookies set by Clients. If the website is accessed using a public computer or Visitor does not otherwise want this information to be stored, Visitor can select the appropriate radio button on the sign-in page and the cookie will not be used. More information about disabling cookies is available at www.allaboutcookies.org. Choosing to decline cookies may result in the inability to sign in or use other interactive features of certain web sites and services that depend on cookies.
Clear GIF Definition
Clear gifs (also known as web beacons) are used in combination with cookies to help Clients understand how visitors interact with their websites. A clear gif is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site. The use of a clear gif allows the website owner to measure the actions of the visitor opening the page that contains the clear gif. Some Clients use clear gifs on their websites in connection with the Services.
Controlling the Use of Clear GIFs
Information Sharing and Disclosure
SREV may disclose personal information to its agents and partners who assist SREV with providing Services to its Clients. In the event Services for a Client require the use of third parties, SREV will only share personal information with third parties whose privacy policies are consistent with those of SREV or with third parties who agree to abide by SREV policies with respect to personal information.
SREV may otherwise disclose personal information when:
- SREV has express consent to share the information for a specified purpose;
- SREV is required to disclose such personal information in response to subpoenas, court orders, or such other legal process; or
- SREV reasonably believes that the disclosure of such personal information is necessary to protect the personal safety of an individual or to defend the rights or property of SREV.
SREV is a global corporation with operations worldwide. SREV has developed global data practices designed to assure personal information is appropriately protected. SREV’s primary data centers are located in the United States, and when required, personal information may be transferred and processed in SREV’s offices outside of the United States. SREV may employ other companies and individuals to perform functions on SREV’s behalf. If personal information is disclosed to a third party or to SREV employees outside of the United States, SREV will ensure that such party has agreed to abide by the Safe Harbor principles or is subject to the Data Directive, or can otherwise assure adequate protection of such personal information.
SREV will use personal information only in ways compatible with the Services or the Client’s authorization, or as requested in connection with Visitor requests.
SREV's collection, use, and disclosure of information is governed by service agreements entered into between Clients and SREV. Information relied upon to provide Services is only retained for as long as SREV has a valid business purpose to retain such information or is otherwise required to in accordance with applicable law.
SREV generally obtains personal information on behalf of other companies (as an agent or data processor). To request access to, correction, amendment, or deletion of this personal information, a Client, Visitor, or Client end-user should contact the company to which the data was provided.
With respect to personal information, SREV has agreed to cooperate with EU Data Protection Authorities. Any questions, comments, or complaints about the data practices of a Client for which SREV processes data should be addressed with such Client (including, without limitation, compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement), although SREV will make reasonable efforts to comply or assist with such requests.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, SREV cannot ensure or warrant the security of any information transmitted to SREV. All transmissions of information are done at the senders own risk. Once SREV is in possession of any information, SREV will make reasonable efforts to ensure the security of its systems. This paragraph is not a guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of firewalls or secure server software.
SREV has adopted appropriate physical, electronic, and managerial procedures to safeguard and secure the personal information SREV processes. SREV strives to protect the privacy of the personal information it processes and to avoid inadvertent disclosure.
If SREV learns of a security system's breach, SREV maintains an incident response policy that requires notifications consistent with applicable law.
By using this website or providing personal information to SREV, each Visitor agrees that SREV may communicate with the Visitor electronically regarding security, privacy, and administrative issues relating to Visitor’s use of this website.
Changes and Updates
Postal Mail Address:
634 2nd Street
San Francisco, CA 94107
SREV can be reached via e-mail at firstname.lastname@example.org or by telephone at (415) 901-6030.