Analytics & Gen AI
Make sense of signals instantly with AI-powered VOC analytics
Transform feedback from surveys, social, employee notes, and more into actionable insights that are widely understood across your organization. Use generative AI, machine learning, and human learning to democratize game-changing learning.
Services & Solutions
ELLIE: Enhanced Large Language Intelligence for Enterprises
Imagine getting answers to your burning business questions in a matter of seconds, not weeks or even months—delivering speed-to-insight unlike ever before. Powered by generative AI, ELLIE makes it easy for stakeholders across the organization to get the intelligence they need to improve CX.
Text Analytics
Harness the potential of unstructured data. Transform text from all feedback sources into intelligence. AI and natural language processing automatically analyze customer comments—surfacing themes, quantifying sentiment, and prioritizing action.Enterprise Views
Visualize the end-to-end experience. Gain a 360° view of the customer experience by unifying feedback in a single system. Find common cross-channel issues and use powerful query and resolution tools to manage areas of opportunity.Role-Based Insights
Power everyone with the tools they need. Define access and reporting based on your company’s unique hierarchy and business needs. Insights, visualizations, and workflows are tailored to different groups and accessible anywhere—connecting all employees to the information they need most.ConcentrixCX Mobile
Get feedback in the palm of your hand. Allow employees to listen, learn, and act on feedback no matter where they are. From dashboards to customer alerts and employee kudos, ConcentrixCX Mobile puts insights at your fingertips, making customer experience a daily habit.Analyst Suite
Stay ahead of customer needs. Our tools use advanced VOC analytics and AI to uncover your biggest issues, determine priority, and predict impact so that you can proactively improve experiences in the areas that matter most.Dashboard Builder
Create your own view of CX. Real-time insights paired with drag-and-drop functionality make it effortless for you to build and manage customized views. By putting the power of creation in your hands, you can easily stay current on your most up-to-date metrics.
“Organizations with small teams or programs looking for a strategic partner paired with solid technology should put Concentrix on their shortlists.”
The Forrester Wave™: Customer Feedback Management, Q1 2023
Featured Insights
Thought leadership and research to inspire innovative experiences
